The Handbook of Crisis Communication

The Handbook of Crisis Communication

Salvato in:
Dettagli Bibliografici
Autore principale: Coombs, W. Timothy
Altri autori: Holladay, Sherry J.
Natura: eBook
Lingua:English
Pubblicazione: Newark : John Wiley & Sons, Incorporated, 2023.
Edizione:2nd ed.
Serie:Handbooks in Communication and Media Ser.
Soggetti:
Crisis management.
Communication in management.
Accesso online:Click for online access
Sommario:
  • Cover
  • Title Page
  • Copyright Page
  • Contents
  • Acknowledgments
  • Notes on Contributors
  • Orientation to the Second Edition
  • PART I Explication of Methods
  • Chapter 1 Crisis Communication and Computational Methods
  • Introduction
  • The Basis of Computational Communication Science
  • Deductive Methods
  • Inductive Methods
  • Advanced Techniques
  • Distributed Word Embeddings
  • Deep Learning Based Text Classification
  • Machine Vision
  • Advanced Techniques and Crisis Communication
  • Misinformation
  • Concluding Remarks
  • Note
  • References
  • Chapter 2 Extending Experimental Crisis Communication Research: Reflections and Recommendations
  • Introduction
  • Theoretical Approaches to Experimental Crisis Research
  • Manipulating Independent Variables in Crisis Work
  • Measuring Dependent Variables in Experimental Crisis Research
  • Recommendations for Enhancing Experimental Crisis Research
  • References
  • Chapter 3 Crisis Response Effectiveness: Methodological Considerations for Advancement of Empirical Research about Response Impact
  • Background on the Study of Crisis Management
  • Situational Crisis Communication Theory
  • Implications of the Unidimensionality of Crisis Communication Responses in SCCT
  • Enhancing Experimental Research Using SCCT
  • Identification of Dependent Variables
  • Crisis Response Messages as Unique Categorical Strategies
  • Crisis Communication Messages
  • Better Data Reporting
  • Continuing to Move Forward While Looking Back
  • Conclusion
  • References
  • Chapter 4 Tackling the Information Overload: Using Automated Content Analysis for Crisis Communication Research
  • Introduction
  • Applied Methods
  • Fields of Application
  • Organizational Crises
  • Public Health Crises
  • Political Crises
  • Disasters
  • Limitations of Automated Content Analysis
  • Missing Validity
  • Missing Analytical Depth
  • Complementing Computational Methods with Manual Content Analysis
  • Conclusion
  • References
  • PART II Theory Refinement and Development
  • Chapter 5 A Meta-Theoretical Orientation to Crisis Communication
  • Introduction
  • Meta-Theory
  • Meta-Analysis
  • Method
  • Results
  • A Meta-Theory of Crisis
  • Limitations
  • Conclusion
  • References
  • Chapter 6 Corporate Apologia as Crisis Communication
  • Introduction
  • Definitional Matters
  • Order, Guilt, and Restoration
  • Definition
  • Social Legitimation Crisis
  • Kategoria
  • Contexts
  • Response
  • Substantive and Stylistic Matters
  • Definitional Message Strategies
  • Atonement
  • Narrative Theory
  • Secular Remediation Rituals
  • Liability
  • Research Matters
  • An Expansive Approach to Message Strategies
  • Increasing Appreciation of the Role of Narratives
  • More International Cases
  • Role of Social Media
  • Performative Dimensions
  • Time as Structural Rather than Temporal
  • Ethical Considerations
  • Conclusion
  • References
  • Chapter 7 The Benefits and Pitfalls of Stealing Thunder
  • Introduction

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